How Do Engineering Teams Avoid Becoming Ticket Factories in the AI Era?
How Do Engineering Teams Avoid Becoming Ticket Factories in the AI Era?
AI is accelerating execution. But for many engineering leaders, speed is quietly becoming the problem: teams move more tickets, ship more features, and somehow get further from what customers actually need.
How do leaders keep engineers connected to customer needs, product judgment, and meaningful impact without adding heavy processes?
Join this practical discussion on how engineering leaders create the right level of customer and business context for their teams in the AI era.
We’ll dig into:
- Why faster execution can deepen the disconnect between engineers and customers
- How much customer context engineers actually need and how to deliver it without overhead
- What separates high-velocity ticket takers from engineers with strong product judgment
About the host:Eli Snell is Head of Product Engineering at Roche, leading a global engineering organization shipping software into regulated digital health. He works at the intersection of AI engineering strategy, product thinking, and how teams actually work, not just how fast they ship.
