Choosing with Confidence: Cutting Through the AI Noise Before It Kills Your Org’s Momentum

Slide deck available here: https://docs.google.com/presentation/d/1HE1bm_FKY3P6aoyYJcrxte36JF6vFL5u_ruZSKTTWOU/preview?slide=id.g37b7a276111_0_0

With every vendor claiming AI superiority, engineering leaders need practical frameworks for rapid evaluation and decision-making. Dialpad's Chief AI Officer, Jim Palmer, shares proven approaches for assessing AI tools efficiently without getting trapped in analysis paralysis. This session covers how to evaluate AI solutions against real business needs rather than feature lists, manage stakeholder expectations and organizational FOMO, and build the infrastructure needed for sustainable AI implementation. Learn when to make decisions with imperfect information, how to structure pilots for quick wins or fast failures, and strategies for maintaining momentum while others are still evaluating.