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Practices to Reinforce Trust, Safe Spaces, & Learning in Engineering Teams with James Birchler

Posted Apr 01, 2019 | Views 777
# Trust Building
# Collaboration
# Communication
# Leadership
# Management
# Retention
# Team Building
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James Birchler
Technical Advisor and Leadership Coach @ --

James Birchler is an executive leadership coach and technical advisor who specializes in helping engineering leaders and founders develop greater self-awareness and build high-performing teams. He combines deep technical expertise with practical leadership development, making him particularly valuable for technical leaders scaling their organizations.

As both a founder and engineering leader, James has more than 20 years of experience leading teams at companies ranging from early-stage startups to Amazon, where his current role is Technical Advisor to the VP of Amazon Delivery Routing and Planning. Most recently, he founded NICER, a premium natural personal care company, and Actuate Partners, his executive coaching and technical advisory practice. He also held VP of Engineering roles at companies including Caffeine (backed by Greylock and Andreessen Horowitz), SmugMug (where his team acquired Flickr), and IMVU.

At IMVU, James implemented the Lean Startup methodologies alongside Eric Ries, author of The Lean Startup and creator of the methodology, literally the first company to apply these principles. His team helped pioneer the DevOps movement by building infrastructure to ship code to production 50 times per day and coining the term "continuous deployment." This experience in systematic experimentation and continuous improvement now informs his coaching approach through frameworks like CAMS (Coaching, Advising, Mentoring, Supporting) and the Think-Do-Learn Loop.

James completed his executive coaching certification at UC Berkeley Haas School of Business Executive Coaching Institute. His coaching practice focuses on self-awareness, integrity, accountability, and fostering growth mindsets that support continuous learning and high performance. He writes the Continuous Growth newsletter and offers both individual executive coaching and peer learning circles for technical leaders.

Through his advisory work with growth-stage startups in the US and Europe, James helps leaders navigate common scaling challenges including hiring and interviewing, implementing development methodologies, establishing operational cadences, and developing other leaders. His approach treats leadership development like product development—with systematic feedback loops, measurable outcomes, and continuous improvement.

You can find James at jamesbirchler.com, LinkedIn, and Substack.

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SUMMARY

Trust is fundamental to a great team. But how do you get there? We face time limits, resource constraints, and other pressures that can make it difficult for our people to do their best work. James Birchler, VP of Engineering @ SmugMug reviews and discusses strategies for managers to establish and maintain trust, one method your organization can use to drive continuous learning, and a framework for establishing a community of practice that reinforces candid communication, trust, and autonomy--all critical to ensuring your team is empowered to make the right things happen.

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