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The Disciplined Pursuit of Less: Using AI and Design to Maximize Customer Impact

Posted Oct 09, 2023 | Views 253
# ELC Annual 2023
# AI
# Strategy
# Technology
# Cross-Functional Teams
# Communication
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Dheeraj Pandey
CEO @ DevRev

Dheeraj is the co-founder, CEO & Chairman of DevRev.ai, and founder, and former CEO & Chairman of Nutanix (NASDAQ: NTNX). He currently also sits on the board of Adobe Inc. (NASDAQ: ADBE) and is a member of their Audit Committee.

Dheeraj co-founded Nutanix in 2009, which has gone on to become a multi-billion dollar company with thousands of employees in over 60 countries. NTNX was the largest software IPO in all of 2016. Prior to founding Nutanix, he was the VP of Engineering at Aster Data (later Teradata), where he helped build the product and its engineering team from the ground up. At Oracle, he co-authored numerous patents in the area of distributed databases.

Dheeraj’s entrepreneurial spirit has been recognized with a number of prestigious awards including Dell’s Founders 50 and the E&Y Entrepreneur of the Year, Silicon Valley. Dheeraj is a Ph.D. dropout from University of Texas (Austin), where he was a Graduate Fellow of CS. He holds a BS in CS from the Indian Institute of Technology (IIT, Kanpur), where he was adjudged the “Best All-Rounder Student Among All Graduating Students in All Disciplines” and bestowed with the Distinguished Alumnus Award.

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SUMMARY

In this decade of expensive venture money, Dheeraj emphasizes the value of essentialism - the disciplined pursuit of less - for focused go-to-market strategies. He will share his insights and learnings on fostering customer-centricity across teams and removing information asymmetry between engineering, product, customer support, and sales. AI's potential, including simplifying tasks and leveraging knowledge graphs, empowers engineering teams to align with customer needs, reshaping product development and exceeding customer expectations.

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